{"id":2069,"date":"2025-10-03T03:41:11","date_gmt":"2025-10-03T01:41:11","guid":{"rendered":"https:\/\/trsf.loc.provisoire.ch\/?page_id=2069"},"modified":"2026-04-22T18:30:47","modified_gmt":"2026-04-22T16:30:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/getlux.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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F.A.Q.<\/h1>\n

(Frequently Asked Questions \/ Foire Aux Questions)<\/span><\/h6>\n

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POUR LA LOCATION<\/h2>\n

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Utilisation<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb toggle_icon=\u00a0\u00bb||divi||400″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-50px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-60px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bb1er acco cach\u00e9 pour que les autres soient tous ferm\u00e9s\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb open_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbM||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_font_size=\u00a0\u00bb0px\u00a0\u00bb body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ height=\u00a0\u00bb0px\u00a0\u00bb display_conditions=\u00a0\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\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb closed_toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbComment cela fonctionne en r\u00e9sum\u00e9 ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Avant toute premi\u00e8re r\u00e9servation, le\/la client\/e doit prendre connaissance des CGL et remplir\/signer le contrat d\u2019adh\u00e9sion au service de location de Produits Haut de Gamme de GetLux.<\/p>\n

Les locations propos\u00e9es sont de 7 \u00e0 14 jours. La date choisie pour le premier jour de r\u00e9servation\/location doit toujours tenir compte des d\u00e9lais de pr\u00e9paration, d\u2019envoi et de transport, soit 4 jours.
Les r\u00e9servations de location durant le mois courant (\u00e0 moins de 30 jours) doivent \u00eatre r\u00e9gl\u00e9es dans leur totalit\u00e9 lors de la r\u00e9servation.<\/p>\n

Le blocage de la caution interviendra 48 h avant le premier jour de r\u00e9servation\/location par le biais d\u2019une transaction s\u00e9par\u00e9e via le compte client (un message sera envoy\u00e9 au\/\u00e0 la client\/e au pr\u00e9alable).<\/p>\n

Les r\u00e9servations sont valid\u00e9es uniquement jusqu\u2019\u00e0 maximum 3 mois dans le temps.<\/p>\n

Une avance de CHF 50.00 (pour les locations jusqu\u2019\u00e0 CHF 150.00) ou de CHF 100.00 (pour les autres forfaits) sera demand\u00e9e pour toute r\u00e9servation \u00e0 plus de 30 jours.<\/p>\n

Le solde sera d\u00fb 48 h avant le premier jour de r\u00e9servation\/location par un paiement via le compte client (Stripe \u2013 paiement du solde de la r\u00e9servation). Le blocage de la caution aura lieu \u00e0 la m\u00eame occasion par le biais d\u2019une deuxi\u00e8me transaction s\u00e9par\u00e9e \u00e9galement via le compte client (un message sera envoy\u00e9 au\/\u00e0 la client\/e pour rappel).<\/p>\n

Toute demande de prolongation doit parvenir \u00e0 GetLux par e-mail, 72 h avant le dernier jour de location.
Il est possible de prolonger la location pour une dur\u00e9e maximale de 7 jours, sous r\u00e9serve de disponibilit\u00e9 du produit aux dates souhait\u00e9es.<\/p>\n

Les r\u00e9servations urgentes doivent faire l\u2019objet d\u2019une demande \u00e9crite, qui devra \u00eatre valid\u00e9e avant la r\u00e9servation afin de v\u00e9rifier si les d\u00e9lais usuels (4 jours) peuvent \u00eatre r\u00e9duits.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbLes articles sont-ils lou\u00e9s dans l\u2019\u00e9tat mentionn\u00e9 sur le site et les photos sont-elles fid\u00e8les \u00e0 la r\u00e9alit\u00e9 ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, les images sont fid\u00e8les \u00e0 la r\u00e9alit\u00e9. Tout changement d\u2019\u00e9tat sera mis \u00e0 jour dans les descriptions.
Le\/la client\/e peut demander des photos compl\u00e9mentaires en cas de changement d\u2019\u00e9tat avant de faire une r\u00e9servation. Pour de plus amples informations, merci de se r\u00e9f\u00e9rer aux CGL points 3 et 4.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPeut-on avoir des photos compl\u00e9mentaires ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, des photos compl\u00e9mentaires sont disponibles sur demande, uniquement avant la r\u00e9servation.
Aucune r\u00e9clamation ne sera accept\u00e9e apr\u00e8s r\u00e9servation concernant l\u2019\u00e9tat des articles.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuelles sont les pr\u00e9cautions \u00e0 prendre durant la location ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Merci de se r\u00e9f\u00e9rer aux CGL point 6.7.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPeut-on prolonger la location ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, il est possible de prolonger la location pour une dur\u00e9e maximale de 7 jours, sous r\u00e9serve de disponibilit\u00e9 du produit aux dates souhait\u00e9es.<\/p>\n

Toute demande de prolongation doit \u00eatre faite par \u00e9crit 72 h avant le dernier jour de la location en cours.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-il possible de modifier le mod\u00e8le choisi ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, il est possible de modifier le mod\u00e8le r\u00e9serv\u00e9 jusqu\u2019\u00e0 7 jours avant le premier jour de r\u00e9servation\/location.
Pour toute modification ou demande sp\u00e9cifique, merci de contacter GetLux.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPeut-on annuler une r\u00e9servation ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Oui, l\u2019annulation de la r\u00e9servation est possible jusqu\u2019\u00e0 7 jours avant le premier jour de r\u00e9servation, sous d\u00e9duction de frais administratifs (voir CGL point 8).<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEn cas d\u2019insatisfaction, peut-on demander un retour et un remboursement ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Merci de se r\u00e9f\u00e9rer aux CGL points 8, 8.1, 8.2 et 8.3.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbPoiret One||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbPoiret One|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000″ custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb60px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Caution<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb toggle_icon=\u00a0\u00bb||divi||400″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-50px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-60px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bb1er acco cach\u00e9 pour que les autres soient tous ferm\u00e9s\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb open_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbM||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_font_size=\u00a0\u00bb0px\u00a0\u00bb body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ height=\u00a0\u00bb0px\u00a0\u00bb display_conditions=\u00a0\u00bbW3siaWQiOiIyZmQ5NzgwMS0wYjkyLTRkYzQtOWY4NS1kOTJmNzM5MGNlNGMiLCJjb25kaXRpb24iOiJkYXRlVGltZSIsImNvbmRpdGlvblNldHRpbmdzIjp7ImRpc3BsYXlSdWxlIjoiaXNBZnRlciIsImRhdGUiOiIyMDI1LTktMjEiLCJ0aW1lIjoiMDA6MDAiLCJ3ZWVrZGF5cyI6InwiLCJhbGxEYXkiOiJvbiIsImZyb21UaW1lIjoiMDA6MDAiLCJ1bnRpbFRpbWUiOiIwMDowMCIsInJlcGVhdCI6Im9mZiIsInJlcGVhdEZyZXF1ZW5jeSI6Im1vbnRobHkiLCJyZXBlYXRGcmVxdWVuY3lTcGVjaWZpY0RheXMiOiJ3ZWVrbHkiLCJyZXBlYXRFbmQiOiJuZXZlciIsInJlcGVhdFVudGlsRGF0ZSI6IjIwMjUtOS0yMSIsInJlcGVhdFRpbWVzIjoiMyIsImFkbWluTGFiZWwiOiJEYXRlIGV0IGhldXJlIiwiZW5hYmxlQ29uZGl0aW9uIjoib24ifSwib3BlcmF0b3IiOiJPUiJ9XQ==\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb closed_toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPourquoi doit-on d\u00e9poser une caution ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Une caution non pr\u00e9lev\u00e9e (le montant est indiqu\u00e9 sur le site pour chaque article) sera bloqu\u00e9e temporairement sur la carte de cr\u00e9dit du\/de la client\/e 48 h avant le premier jour de r\u00e9servation\/location, et durant toute la p\u00e9riode de location, en gage de garantie.<\/p>\n

Merci de se r\u00e9f\u00e9rer aux CGL point 6.2 pour de plus amples d\u2019informations.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuand la caution est-elle lib\u00e9r\u00e9e ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Sous 2 \u00e0 3 jours apr\u00e8s le retour et la validation de l\u2019\u00e9tat de l\u2019article lou\u00e9.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPrix et modes de paiement\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

Les prix s\u2019entendent TTC et incluent les frais d\u2019emballage, le transport aller\/retour, le pressing pour les robes\/textiles et l\u2019usure normale du produit.<\/p>\n

Paiements s\u00e9curis\u00e9s accept\u00e9s uniquement en CHF par : Carte bancaire\/cr\u00e9dit, Apple Pay, Google Pay, Klarna, Twint.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbPoiret One||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbPoiret One|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000″ custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb60px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Assurance<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb toggle_icon=\u00a0\u00bb||divi||400″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-50px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-60px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bb1er acco cach\u00e9 pour que les autres soient tous ferm\u00e9s\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb open_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbM||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_font_size=\u00a0\u00bb0px\u00a0\u00bb body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ height=\u00a0\u00bb0px\u00a0\u00bb display_conditions=\u00a0\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\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb closed_toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQui couvre l\u2019assurance durant la location ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

GetLux couvre l\u2019assurance durant le transport ainsi que pour l\u2019usure normale durant la location.<\/p>\n

L\u2019article reste la propri\u00e9t\u00e9 de GetLux en tout temps, mais est sous l\u2019enti\u00e8re responsabilit\u00e9 du\/de la client\/e durant la p\u00e9riode de location en cas de vol, perte, dommages ou salissures.<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_text _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbPoiret One||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbPoiret One|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000″ custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb60px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Transport<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb toggle_icon=\u00a0\u00bb||divi||400″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-50px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-60px||80px||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bb1er acco cach\u00e9 pour que les autres soient tous ferm\u00e9s\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb open_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbM||divi||400″ _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_font_size=\u00a0\u00bb0px\u00a0\u00bb body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ height=\u00a0\u00bb0px\u00a0\u00bb display_conditions=\u00a0\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\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb closed_toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuelle soci\u00e9t\u00e9 effectue les transports et comment cela fonctionne ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

Les livraisons sont disponibles uniquement en Suisse et le prix du transport aller\/retour est inclus dans le prix de location.<\/p>\n

Transporteur unique : DPD Suisse \u2013 https:\/\/www.dpd.com\/ch\/fr\/<\/a>
D\u00e9lais : 1 \u00e0 2 jours (livraisons effectu\u00e9es uniquement les jours ouvrables).<\/p>\n

Un num\u00e9ro de suivi est communiqu\u00e9 pour garantir la tra\u00e7abilit\u00e9 du colis en tout temps.<\/p>\n

La remise du colis se fait contre signature uniquement.<\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbComment se d\u00e9roulent la livraison et le retour ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.4″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

La livraison est annonc\u00e9e par DPD via message et s\u2019effectue au domicile du\/de la client\/e, d\u2019autres options sont disponibles durant les jours ouvrables.<\/p>\n

Le\/la client\/e s\u2019engage \u00e0 r\u00e9cup\u00e9rer le colis dans les 24 h suivant l\u2019annonce de la livraison.<\/p>\n

Le retour doit \u00eatre effectu\u00e9 par d\u00e9p\u00f4t du colis dans un DPD Pickup Parcelshop (https:\/\/www.dpd.com\/ch\/fr\/dpd-pickup-parcelshop\/<\/a>)
uniquement avec l\u2019\u00e9tiquette de retour fournie, du lundi au samedi pendant les horaires du DPD Pickup Parcelshop choisi.<\/p>\n

L\u2019emballage d\u2019origine doit imp\u00e9rativement \u00eatre utilis\u00e9 pour le retour : carton, papier de protection, pochon pour sacs\/ceintures.
Pr\u00e9voir un suppl\u00e9ment d\u2019adh\u00e9sif pour la fermeture du carton.<\/p>\n

Le retour doit \u00eatre effectu\u00e9 le jour suivant le dernier jour de r\u00e9servation\/location, soit dans les 24 h au plus tard, sous peine de frais suppl\u00e9mentaires (voir CGL point 6.6).<\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.16″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbPoiret One||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbPoiret One|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000″ text_orientation=\u00a0\u00bbcenter\u00a0\u00bb border_width_bottom=\u00a0\u00bb3px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

POUR LA VENTE<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_font=\u00a0\u00bbPoiret One||||||||\u00a0\u00bb header_2_font=\u00a0\u00bbPoiret One|700|||||||\u00a0\u00bb header_2_text_color=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Questions les plus fr\u00e9quentes<\/h2>\n

[\/et_pb_text][et_pb_accordion open_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb toggle_icon=\u00a0\u00bb||divi||400″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb-50px||||false|false\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb-30px||||false|false\u00a0\u00bb custom_margin_phone=\u00a0\u00bb-60px||||false|false\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_accordion_item title=\u00a0\u00bb1er acco cach\u00e9 pour que les autres soient tous ferm\u00e9s\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb open_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb closed_toggle_background_color=\u00a0\u00bbRGBA(255,255,255,0)\u00a0\u00bb icon_color=\u00a0\u00bb#000000″ toggle_icon=\u00a0\u00bbM||divi||400″ _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_font_size=\u00a0\u00bb0px\u00a0\u00bb body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ height=\u00a0\u00bb0px\u00a0\u00bb display_conditions=\u00a0\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\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ global_colors_info=\u00a0\u00bb{}\u00a0\u00bb toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb closed_toggle_font_size=\u00a0\u00bb0px\u00a0\u00bb][\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbComment acheter ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    \n
  1. Lire attentivement la description et les autres informations utiles avant d\u2019acheter l\u2019article convoit\u00e9 (ne pas h\u00e9siter \u00e0 demander des photos\/vid\u00e9o compl\u00e9mentaires), mettre le produit dans le panier et remplir ses coordonn\u00e9es<\/li>\n
  2. S\u00e9lectionner son mode de paiement puis proc\u00e9der au r\u00e8glement<\/li>\n
  3. Attendre l\u2019e-mail de confirmation de commande<\/li>\n
  4. R\u00e9ceptionner son achat dans les jours suivants<\/li>\n<\/ol>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbLes articles sont-ils vendus dans l\u2019\u00e9tat mentionn\u00e9 sur le site et les photos sont-elles fid\u00e8les \u00e0 la r\u00e9alit\u00e9 ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    Oui, les images sont fid\u00e8les \u00e0 la r\u00e9alit\u00e9 ainsi que les descriptions.
    <\/span>L\u2019Acheteur\/se peut demander des photos compl\u00e9mentaires ainsi qu\u2019une vid\u00e9o de l\u2019article souhait\u00e9 avant son achat.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbD’o\u00f9 partent les articles achet\u00e9s ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    Toutes les commandes sont exp\u00e9di\u00e9es depuis et en Suisse uniquement, GetLux est une plateforme de E-Commerce de location et vente bas\u00e9e dans le canton de Vaud qui privil\u00e9gie la client\u00e8le de proximit\u00e9.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-ce que GetLux garantie l\u2019authenticit\u00e9 des articles vendus ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    Toutes les pi\u00e8ces mises en vente ont \u00e9t\u00e9 contr\u00f4l\u00e9es et confirm\u00e9es authentiques. La plupart des sacs (selon les marques) seront remis \u00e0 l\u2019Acheteur\/se avec un certificat d\u2019authenticit\u00e9 ENTRUPY reconnu mondialement. Pour les autres articles une preuve d\u2019achat ou un autre document officiel sera \u00e9galement remis si disponible.<\/span><\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuels sont les modes de paiement accept\u00e9s ? \u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bbon\u00a0\u00bb]<\/p>\n

    Paiements s\u00e9curis\u00e9s accept\u00e9s uniquement en CHF par : Carte bancaire\/cr\u00e9dit, Apple Pay, Google Pay, Klarna, Twint.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbEst-ce que l\u2019assurance est couvert durant le transport ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    Oui, tous les colis sont assur\u00e9s en transit et durant le transport.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien co\u00fbte l’exp\u00e9dition ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    Le transport est offert par GetLux, les frais de retours (uniquement possible pour les v\u00eatements\/textiles et chaussures\/baskets) sont \u00e0 la charge de l\u2019Acheteur\/se.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbCombien de temps faut-il pour recevoir une commande ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    Les commandes sont exp\u00e9di\u00e9es sous 48h (jours ouvrables), sauf cas de force majeure (voir article 3. des CGV) en Suisse uniquement. Le d\u00e9lai de livraison est en g\u00e9n\u00e9ral de 1 \u00e0 2 jours ouvrables du lundi au vendredi.<\/p>\n

    [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbPeut-on retourner un achat\/conditions\/remboursement ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

    Les sacs, la maroquinerie et les accessoires, ne sont ni repris ni \u00e9chang\u00e9s.<\/strong><\/p>\n

    Les retours sont accept\u00e9s uniquement pour les v\u00eatements\/textiles et chaussures\/baskets si probl\u00e8me de taille.<\/p>\n

    L\u2019Acheteur\/se doit notifier sa demande de retour dans les 24h suivant la r\u00e9ception par e-mail.<\/p>\n

    L\u2019Acheteur\/se dispose de 5 jours pour retourner l\u2019article aupr\u00e8s d\u2019un point pick up DPD Suisse uniquement via l\u2019\u00e9tiquette de retour inclus dans le colis lors de l\u2019exp\u00e9dition (valable seulement pour les v\u00eatements\/textiles et chaussures\/baskets).<\/p>\n

    Le remboursement lors d\u2019un retour de v\u00eatements\/textiles ou chaussures\/baskets est effectu\u00e9 sous 5 jours, frais de retour d\u00e9duits, \u00e0 conditions\u00a0:<\/p>\n

      \n
    1. Article non port\u00e9, tag intact, emballage d\u2019origine retourn\u00e9 (boite\/dustbag\/certificat ou autre si inclus)<\/li>\n
    2. Retour via un point pick up DPD Suisse uniquement (https:\/\/www.dpd.com\/ch\/fr\/dpd-pickup-parcelshop\/<\/a>)<\/li>\n<\/ol>\n

      V\u00e9rification et contr\u00f4le \u00e0 r\u00e9ception par GetLux<\/p>\n

      Le remboursement sera effectu\u00e9 sous 5 jours ouvrables si approuv\u00e9 (un message de confirmation sera envoy\u00e9 \u00e0 l\u2019Acheteur\/se).<\/strong><\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQue faire si l’article est endommag\u00e9 ou d\u00e9fectueux \u00e0 l\u2019arriv\u00e9e ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

      Tout \u00e9ventuel dommage ou autre d\u00e9faut pertinent non stipul\u00e9 sur le site doit \u00eatre annonc\u00e9 dans un d\u00e9lai de 24h apr\u00e8s la livraison via e-mail avec photos \u00e0 l\u2019appui \u00e0 GetLux. L\u2019Acheteur\/se fournira \u00e9galement, si n\u00e9cessaire, des photos de l\u2019emballage en cas de probl\u00e8me li\u00e9 \u00e0 la manutention lors du transport.<\/p>\n

      Pass\u00e9 ce d\u00e9lai de 24h et sans nouvelle de l\u2019Acheteur\/se la vente sera consid\u00e9r\u00e9e comme d\u00e9finitive et aucune r\u00e9clamation ne sera accept\u00e9e.<\/p>\n

      [\/et_pb_accordion_item][et_pb_accordion_item title=\u00a0\u00bbQuelle soci\u00e9t\u00e9 effectue les transports et comment cela fonctionne ?\u00a0\u00bb _builder_version=\u00a0\u00bb4.27.6″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb body_text_color=\u00a0\u00bb#000000″ body_link_font=\u00a0\u00bb|300|||on||||\u00a0\u00bb body_link_text_color=\u00a0\u00bb#000000″ custom_margin=\u00a0\u00bb0px||0px||true|false\u00a0\u00bb border_width_all=\u00a0\u00bb0px\u00a0\u00bb border_color_all=\u00a0\u00bb#000000″ border_width_top=\u00a0\u00bb1px\u00a0\u00bb border_width_bottom=\u00a0\u00bb1px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

      Les livraisons sont disponibles uniquement en Suisse.<\/p>\n

      Transporteur unique : DPD Suisse \u2013\u00a0https:\/\/www.dpd.com\/ch\/fr\/<\/a><\/span>
      D\u00e9lais : 1 \u00e0 2 jours (livraisons effectu\u00e9es uniquement les jours ouvrables).<\/p>\n

      Un num\u00e9ro de suivi est communiqu\u00e9 pour garantir la tra\u00e7abilit\u00e9 du colis en tout temps.<\/p>\n

      La remise du colis se fait contre signature uniquement.<\/p>\n

      [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

      F.A.Q. (Frequently Asked Questions \/ Foire Aux Questions)POUR LA LOCATIONUtilisationAvant toute premi\u00e8re r\u00e9servation, le\/la client\/e doit prendre connaissance des CGL et remplir\/signer le contrat d\u2019adh\u00e9sion au service de location de Produits Haut de Gamme de GetLux. Les locations propos\u00e9es sont de 7 \u00e0 14 jours. La date choisie pour le premier jour de r\u00e9servation\/location doit […]<\/p>\n","protected":false},"author":39,"featured_media":0,"parent":0,"menu_order":15,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-2069","page","type-page","status-publish","hentry"],"yoast_head":"\nLocation articles de luxe en Suisse \u2013 Robes, sacs | GetLux<\/title>\n<meta name=\"description\" content=\"Location de robes, sacs, ceintures et accessoires de marque en Suisse. Service premium, prix avantageux. R\u00e9servez sur GetLux.ch !\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/getlux.ch\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Location articles de luxe en Suisse \u2013 Robes, sacs | GetLux\" \/>\n<meta property=\"og:description\" content=\"Location de robes, sacs, ceintures et accessoires de marque en Suisse. Service premium, prix avantageux. 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